WP Customer Support

Support ticket system built on top of Contact Form 7 and Flamingo plugins.

As long as you have installed and activated CF7 and Flamingo or you already are using them you can set up the Help Desk 9 plugin in no time and add a simple support ticket system to your site.

Download Developry Help Desk 9

* Get it directly from WordPress Plugin Directory.

Getting Started

Create a new Contact Form 7 form and add both its shortcode and the Help Desk 9 shortcode into the page body.

[help-desk-9]
[contact-form-7 404 "Not Found"]

In addition, add the following to the Additional Settings in your Contact Form 7:

flamingo_email: "[your-email]"
flamingo_name: "[your-name]"
flamingo_subject: "[your-subject]"

If you create a support page for a registered user (e.g Subscribers) you may want to have your Contact Form 7 Name and Email fields populated and read-only, e.g.

[text* your-name default:user_display_name readonly placeholder "Full name*"]
[email* your-email default:user_email readonly placeholder "Email address*"]
...

You can have your ticketing system working for the following different scenarios:

Protected – visible on a password protected page.
Private – visible only for registered users.
Public – visible to all visitors (this way everyone will be able to see the conversation and post anonymously).

IMPORTANT: Currently there is a naming limitation filter for the fields that will show up on the front-end. You need to have the following keywords when you create the Contact Form 7 fields.

input, title, subject, message, description, content, textarea

Installation

Upload help-desk-9-by-developry to the /wp-content/plugins/ directory.
Activate the plugin through the ‘Plugins’ screen in WordPress; You need to have both Contact Form 7 and Flamingo installed and activated.
Create a new page and add the Contact Form 7 and Help Desk 9 shortcodes.
Once you get a new request you will need to respond and re-open the ticket to be visible to the end-user.

Features

It is simple and easy to set up, just have Contact Form 7 and Flamingo installed and activated.
The plugin will extend the Flamingo Inbound Messages page as well as every single entry where you can see the log of your support tickets replies.
Very easy UI to post replies from the admin area as well as on the front-end by the user.
You will be about to customize the front-end layout and styles, just export the raw data as a JSON string (see Tips and Tricks below for more information)

Tips and Tricks

There are two additional attributes available with the Help Desk 9 shortcode. You can use them if you wish to customize (markup differently) and style the output of the support data table differently.

// Use print_r( $data ) to view the data structure.
$data = json_decode( do_shortcode( '[help-desk-9 output="json" format="raw"]' ) );

Demo

This screencast is a quick demo with step by step on how to set up your Help Desk 9, with Contact Form 7 and Flamingo, and create your first support page. (turn on subtitles if you need some additional instructions)

CORRECTION: the default value for Your Name field shortcode is incorrect in the video and should be as follows [text* your-name default:user_display_name readonly placeholder “Full name*”]

License and Credits

The plugin is distributed with GNU GENERAL PUBLIC LICENSE Version 2, June 1991. It is dependent on Contact Form 7 and Flamingo so big thanks to the people behind these two plugins.